policies
reservation
We recommend that you make a reservation at least a week in advance in order for us to guarantee care
for your dog. To make reservations you can contact us via phone 0415 174 334, or online.
cancellation policy
Cancellations must be made at least 24 hours prior to service. You will be fully charged for services
if you fail to cancel within the alloted time. Further, if we arrive at your home for dog walking and
your dog is not available or if we are unable to gain access to your place during a scheduled
walk, you will be fully charged for dog walking sservices.
payments
Payment is due as services rendered. Regular clients are billed biweekly for accrued
services and payment is due Friday of the second week. Certain services require
partial payment in advance. Payment can be made by cash or check, you
may leave payment in a provided envelope for us to pick up.
behaviour + health care
We require that all dogs remain current with their vaccination.
We reserve the right to refuse any services for dogs who, in its sole determination, are unhealthy,
act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger
to themselves or other animals or users. Paws & Claws Dogs Walking does not take any responsibility for
any damage that may occur to your dog's leash, collar or harness while in our care